Cultural Intelligence (CQ): Unlock the Potential of your Organisation’s Diversity

Develop your staff and leader’s Cultural Intelligence (CQ), help your organisation innovate, communicate successfully internally and externally, and reach its goals.

Australia is one of the world’s most culturally diverse country with 30% of its resident population born overseas and almost 50% of its population with at least one parent born overseas. Is your organisation tapping into the power of that diversity?

  • What is covered in the course?

    • Concept of Cultural Intelligence (CQ) and its connection with Emotional Intelligence (EQ).
    • Framework and tool to describe the differences between cultures.
    • What constitutes culture, and how does culture shape us?
    • Perceptions: Our view of the world?
    • Conflict management and culture.
    • Application and practice, using real case examples.
    • Demonstration of Cultural Intelligence (CQ) progression.

  • Should I attend?

    This insightful and highly engaging course is useful for businesses and government organisations which aim at offering their staff and leaders a professional development opportunity on how to manage cultural diversity with success and confidence.

  • How will I benefit?

    You will gain:

    • increased capability to communicate effectively and confidently with customers and colleagues from culturally diverse backgrounds
    • develop Cultural Intelligence (CQ), a set of transferrable skills for professional and personal life
    • increased creative and innovative thinking to find solutions to complex problems.
  • How will my organisation benefit?

    You will witness the development of confident, inclusive, open-minded, innovative and creative staff members. Your staff will be able to communicate effectively with colleagues, clients and other stakeholders, adapt to culturally diverse situation easily and have increased ability to make better decisions for the benefit of your organisation.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Leading and Managing People or Results Driven Coaching.

Available course dates:

  • Wednesday 2 November, 2022 (9.00am - 4.30pm)

    Course Start Date: Wednesday 2 November, 2022 (9.00am - 4.30pm)
    Location: L 7, 10 Pulteney St. Adelaide

    Annette Wheatley

    Annette, a German national who grew up in Belgium, is the Cultural Intelligence Programs Coordinator within the Study Overseas group at the University of Adelaide. She manages a strategic program for students to develop intercultural skills and Cultural Intelligence (CQ), which she co-developed and co-delivers.

    Through her various professional assignments in Europe, Latin America and Greater China, Annette has gained extensive experience in cross-cultural communication and working in multi-cultural environments.

    She was an external consultant to the EU Commission (Brussels, Belgium), created a business seminar series for an EU-funded training program (Beijing, China), has experience in marketing and controlling for the chemicals conglomerate BASF (Germany and Mexico) and was the director of a China-specific Management Centre at the KU Leuven (Belgium).

    Annette holds an MBA degree and a Master in Oriental Studies (Belgium). She is also a certified trainer in Cultural Intelligence (CQ) obtained by the Cultural Intelligence Center (USA).

    Schedule number: 8047
    Required fees: Price
    Registration (GST Free)$660.00
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