Courageous Conversations

Teaching people the art of Courageous Conversations to build the confidence they need to have those tough conversations.

  • Explore the importance of Courage and why you need it in the workplace.
  • Identify communication styles and needs from within your team.
  • Discuss and understand examples of influential communication.
  • Discover the 5-step framework to having a Courageous Conversation.
  • Learn how to create rapid rapport and trust with your team.
  • Consider the non-verbal cue during conversation.
  • What is covered in the course?

    • Unpacking the 5-step framework to have a Courageous Conversation.
    • Communication adaptability within the workplace.
    • Creating an awareness of subconscious stories using the iceberg model.
    • Understanding the incubator of resentment.
    • Building rapid rapport and trust.
    • Sensory acuity; picking up the non-verbal cues during communication.
  • Should I attend?

    This course is designed for leaders looking to further develop their communication and build confidence to have Radically Tough Conversations.

  • How will I benefit?

    You will gain:

    • practical strategies to have performance management conversations
    • foundation tools and skills that you can apply right away to enhance your communication and approach to tough conversations
    • confidence in managing conflict and performance.

  • How will my organisation benefit?

    Your organisation will gain:

    • enhanced leadership capability and capacity
    • improved individual and team performance and productivity
    • a reduction in the number of people issues unnecessarily escalated to HR or more senior leaders
    • increased performance from leader and team
    • turnaround ‘toxic’ workplaces, or teams.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Courageous Leadership or Handling Difficult Conversations Well.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing