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Handling Difficult Conversations Well

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  • Online Short Courses
  • Current: Handling Difficult Conversations Well

Learn to tackle your most challenging conversations and use collaborative communication techniques to improve relationships, resolve issues and manage conflict.

  • Understand the mental models that underpin competitive and collaborative conversations.
  • Identify the key turning points for difficult conversations.
  • Establish safe and respectful conditions for better conversations.
  • Utilise the skills of collaborative communication in a variety of situations.
  • Understand how difficult conversations can be used to build a collaborative culture.
    Expand
  • What is covered in the course?

    • Why difficult conversations arise.
    • The difference between competitive and collaborative conversations.
    • Dealing with emotion.
    • The two things that everyone objects to.
    • Managing the three R's of conflict.
    • How to say no when they want to hear yes.
    • How to raise an issue without raising the temperature.
    • Choosing better words: collaborative communication techniques.
    • Building a collaborative culture: using collaborative conversations to improve relationships and resolve important issues.
  • Should I attend?

    Ideal for leaders and professionals looking to improve building collaborative communication skills.

  • How will I benefit?

    In this program, you will look at how ‘difficult’ conversations arise, how they differ from ‘normal’ conversations and how you can use collaborative communication skills to build relationships, reduce conflict, increase learning and improve outcomes.

  • How will my organisation benefit?

    Conversations in your workplace will be managed in a different way, as you approach conflict with a collaborative mindset.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.

    CONTACT US GET A QUOTE FIND OUT MORE

  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.
It was very beneficial to discuss ideas and issues in a group and then being able to brainstorm the best way to approach these issues in the future.past participant

Enter our online learning space

Your course will be delivered via our virtual learning platform and includes the following:

  • access to online course materials and activities 1 week prior to live virtual learning session
  • online support and interaction with your facilitator and course coordinator
  • live virtual learning sessions with your facilitator
  • further self-learning resources to embed your learning
  • post course evaluation.

You will need:

  • computer or tablet
  • web browser Chrome or Firefox to view your course online
  • webcam, headphones and microphone
  • internet connection (broadband or 4G minimum)
  • notepaper and pen
  • a willingness to participate and engage with the instructor and other course participants
  • if your first language is not English, you must be equipped to demonstrate English Language Proficiency throughout your short course enrolment at a minimum IELTS Level 6.5 in all bands in line with the University of Adelaide’s Minimum English Language Requirements.

Available course dates:

 

  • Tuesday 7 + 14 September 2021 (1.00pm - 3.00pm ACST)

    Course Start Date: Tuesday 7 + 14 September 2021 (1.00pm - 3.00pm ACST)
    Session Information:
    Tuesday 7 September 2021; 1.00pm - 3.00pm (ACDT) - live virtual learning session 1
    Tuesday 14 September 2021; 1.00pm - 3.00pm (ACDT) - live virtual learning session 2
    (Access to online course activities open 1 week prior to first live virtual learning session)
    Instructor(s):
    Gary Edwards LLB (Hons) CSP

    Gary is a corporate trainer, facilitator and coach, who specialises in helping business people to improve their performance by showing them how to communicate more effectively in critical situations: leadership, workplace culture, teams, sales, negotiation, conflict resolution and customer service. A former lawyer and trained mediator, Gary has over 20 years’ experience in education and consulting in the public and private sectors and in vocational training and higher education, as well as working as a researcher in workplace learning, change management and professional performance. He is a Certified Speaking Professional (CSP) – an internationally recognised level of certification from Professional Speakers Australia (PSA), the peak body for professional speakers in Australia. Less than 150 people in Australia hold the CSP designation. Gary is also an accredited Workplace Trainer and Assessor. Gary’s teaching approach is based on his twin beliefs that being able to work in collaboration with others is the key to personal and organisational success, and that it is the quality of the conversations that we have every day with other people that determines the level of that success. In delivering his programs he focuses on providing practical strategies and tools: the emphasis is on “how to do it”, not just “what to do”.

    Schedule number: 7530
    Required fees: Price
    Registration (GST Free)$595.00
    REGISTER YOURSELF AND PAY ONLINE Register yourself and request an invoice Register others or a group REGISTER UOA STAFF

PACE

Professional and Continuing Education

Address

Level 7, 10 Pulteney Street
THE UNIVERSITY OF ADELAIDE
SA 5005 AUSTRALIA

Contact

Phone: +61 8 8313 3268
pace@adelaide.edu.au

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  • Authorised by: General Manager, PACE
  • Maintained by: Web Maintainer, PACE
  • Last updated: 10 Dec 2020