Handling Difficult Conversations Well

• Why difficult conversations arise.
• The difference between competitive and collaborative conversations.
• Dealing with emotion.
• The two things that everyone objects to.
• Managing the three R's of conflict.
• How to say no when they want to hear yes.
• How to raise an issue without raising the temperature.
• Choosing better words: collaborative communication techniques.
• Building a collaborative culture: using collaborative conversations to improve relationships and resolve important issues.

Ideal for leaders and professionals looking to improve building collaborative communication skills.

In this program, you will look at how ‘difficult’ conversations arise, how they differ from ‘normal’ conversations and how you can use collaborative communication skills to build relationships, reduce conflict, increase learning and improve outcomes.

Conversations in your workplace will be managed in a different way, as you approach conflict with a collaborative mindset.

• You will receive a soft copy University of Adelaide Certificate of Completion.
• This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.