Professional Communication in the Workplace

Build your relationships and productivity through effective communication.

  • Discuss the concept of professional communication in the workplace.
  • Identify barriers to communication and strategies to overcome them.
  • Learn how to send and receive clear messages.
  • Consider examples of assertive, aggressive and passive behaviours.
  • Create a Personal Action Plan to increase the impact of positive communication for you.
  • What is covered in the course?

    • What is communication and the communication process?
    • What are the barriers to communication?
    • Sending and receiving clear messages.
    • Developing your listening skills.
    • Exploring your rights and responsibilities as a communicator and staff member.
    • Three key techniques to assertive communication.
  • Should I attend?

    If you are looking to improve your professional communication and interpersonal skills, this is the workshop for you.

  • How will I benefit?

    In this one-day course you’ll learn about the advantages of your personal communication style and how to better understand who you communicate with.

    Your increased listening skills will enhance your relationships and productivity, and you’ll develop your confidence in your ability to communicate and present effectively.

  • How will my organisation benefit?

    You will take back to your organisation the skills to transform everyday conversations into productive ones, and showcase the best ways for staff around you to listen, communicate and present.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Increasing your Professional and Personal Effectiveness or Developing High Performance Mindset.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing