Negotiation Skills

Enhance your ability to negotiate outcomes in a world of competing priorities and limited resources.

  • Identify your needs and interests.
  • Put your position persuasively and confidently.
  • Use negotiating skills for a win/win outcome.
  • Choose the right skills for the right time.
  • Deal with difficult situations with confidence.
  • Achieve better results in your workplace.
  • What is covered in the course?

    • Identifying your needs and interests.
    • Understanding behaviour and communication styles.
    • Building a persuasive case for your preferred outcome.
    • Using collaborative skills to improve relationships and resolve disputes.
    • Using the PIE skills of negotiating: Persuasion, Inquiry and Exchange.
    • Using negotiating skills in a wide range of situations.
  • Should I attend?

    If you need negotiation skills in your work, then yes.

  • How will I benefit?

    You will learn how to be more effective in communicating, influencing and negotiating in the workplace.

    Through practical exercises, you will understand your own style of persuasion and negotiation, and learn how to improve its effectiveness in a world of competing priorities and limited resources.

  • How will my organisation benefit?

    You will help deliver better results in negotations, streamline time required to achieve your preferred outcomes and make the most of the opportunities you have to drive your business forward.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning=1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.
Very interactive with a lots of tips which can be implemented straight away. Gary is a very knowledgeable and engaging presenter.past participant

What will I receive as part of this course?

  • course materials (PDF copy for tablet on request)
  • certificate of Completion and training record
  • refreshments during the day, including a light lunch on full day courses for in person attendance
  • post course evaluation.

Online courses will be delivered via our virtual learning platform and includes the following:

  • access to online course materials and activities 1 week prior to live virtual learning session
  • online support and interaction with your facilitator and course coordinator
  • live virtual learning sessions with your facilitator
  • further self-learning resources to embed your learning.

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Handling Difficult Conversations Well or Negotiation for Leaders.

Online courses

You will need:

  • computer or tablet
  • web browser Chrome or Firefox to view your course online
  • webcam, headphones and microphone
  • internet connection (broadband or 4G minimum)
  • notepaper and pen
  • a willingness to participate and engage with the instructor and other course participants
  • if your first language is not English, you must be equipped to demonstrate English Language Proficiency throughout your short course enrolment at a minimum IELTS Level 6.5 in all bands in line with the University of Adelaide’s Minimum English Language Requirements.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing