Influence for Positive Outcomes

Learn to positively influence the thinking, decision-making and actions of a wide range of people.

  • Identify the opportunities for influence within a situation.
  • Identify the decision making criteria used by the other person in a conversation.
  • Deal with the emotion in a situation.
  • Use influential language to speak persuasively.
  • Use structure to manage and lead a conversation.
  • Use models of influence in individual conversations and groups.
I liked how Gary made the session interactive with a good use of theory and practical activities.past participant

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Leadership and Management Essentials or Team Leader Toolkit

Want to do this course online?

Influence for Positive Outcomes Online.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing