Developing Your Intercultural Intelligence

Reap the many rewards of cultural diversity in teams by developing your Cultural Intelligence (CQ).

  • Develop a deeper understanding of the nature and role of cultural differences in workplace and customer relationships.
  • Understand how your own cultural background influences your perceptions and actions.
  • Communicate effectively with people from all cultural backgrounds.
  • Understand the five psychological stages of adapting to different cultures.
  • Analyse interactions using the four basic elements of cross-cultural communication.
  • Bridge intercultural gaps to build relationships based on equality and mutual respect.
  • Anticipate the impacts of cultural diversity on your professional performance.
  • Build CQ principles into business practices to improve productivity and services.
  • What is covered in the course?

    • Your professional context and business case for developing CQ.
    • Understanding culture and cultural diversity.
    • The four elements of CQ:
      • cultural self-awareness
      • cultural adaptability
      • cultural literacy
      • cultural bridging.
    • Applying CQ principles to your professional performance.
  • Should I attend?

    This highly interactive course is suitable for professionals at any level wanting build intercultural intelligence.

  • How will I benefit?

    This highly interactive course will provide you with tools and strategies to help build your CQ. You will be involved in engaging exercises and have opportunities to discuss your experiences, questions and challenges. Applying these tools in developing your intercultural skills will enhance your interpersonal relationships and your professional performance.

  • How will my organisation benefit?

    Reducing misunderstandings and disagreements based on differing cultural perspectives can help improve your workplace and customer relations.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Chinese Cultural Awareness and Communication.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing