Process Mapping and Improvement

Gain a greater understanding of current practices, identify improvements, risks and opportunities, streamline practices and clarify roles and responsibilities through effective process mapping.

  • Understand what a business process is (and is not).
  • Appreciate the benefits of process improvement.
  • Experience using process mapping techniques.
  • Use a framework for process improvement and mapping.
  • Gain skills and knowledge to apply business process mapping methods and tools in your organisation for improved outcomes.
  • What is covered in the course?

    • The role that business processes play in your organisation.
    • The benefits of process improvement
    • How to approach developing business improvement and process mapping.
    • Methods for developing effective business improvement including process analysis, review, development and implementation.
    • Methods for conducting process mapping workshops.
    • The role of process tools and standards in the effective development, implementation and embedding of business processes in an organisation.
  • Should I attend?

    This session is perfect for those working to improve or review processes, functions, practices, or activities in a team or organisation.

  • How will I benefit?

    In this practical workshop, you will be introduced to process improvement methods process mapping approaches, tools and practices, and a framework that you can immediately apply in your organisation.

  • How will my organisation benefit?

    Your organisation will gain an individual with the strategies and tools to create improved work practices, and a clear pathway to streamline and clarify roles and responsibilities. As well as reduction in mistakes, duplications and inconsistency caused by ineffective, redudent, or poorly designed processes.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


  • AQF Equivalence, Articulation Pathways CPD Points and Certification

    • You will receive a soft copy University of Adelaide Certificate of Completion.
    • This PACE course may contribute to earning Continuing Professional Development (CPD) points or credit. Many professional associations accredit CPD at a standard rate of 1 hour of professional development / learning = 1 CPD point. This should be used as a guide only and confirmation should be sought from your accrediting body prior to registration in any PACE course or program.
Lisa’s experience and knowledge shone through in her engaging delivery of the business improvement and process mapping. What I really liked was that we were taught the basics, but then could apply what we learnt on the day rather, which for me embedded the learnings. Thank youpast participant

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Introduction to Project Management or Lean Six Sigma (Yellow Belt).

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing