Assertiveness Skills

Communicate assertively and confidently in your professional career, and gain respect and recognition as you navigate the interactions of business and beyond.

  • Develop effective assertiveness skills to help achieve your objectives.
  • Recognise the benefits of being assertive.
  • Understand your rights and respect the rights of others.
  • Identify and practice ways to present your ideas with clarity and communicate more confidently.
  • What is covered in the course?

    • Your style and how it affects your assertiveness and communication.
    • Basic principles of assertive behaviour.
    • Being assertive without becoming inflexible or aggressive.
    • Using assertive communication in the workplace.
    • Responding to difficult people or situations confidently.
    • Creating an action plan.
  • Should I attend?

    Ideal for those who wish to interact with customers, colleagues and managers in a confident, effective and responsive way.

  • How will I benefit?

    This half-day workshop will give you practical strategies to develop your assertiveness, communicate to meet your needs and better manage conflict.

  • How will my organisation benefit?

    Your organisation will benefit from insights into assertive behaviour and communication that can filter throughout their everyday interactions with staff, customers and stakeholders.

    Need customised training for your organisation?

    Contact our team to discuss customising this course to meet your needs.


There was lots of interaction which helped me to work through issues.past participant

What will I receive as part of this course?

  • Printed course book and materials (PDF copy for tablet on request)
  • Certificate of Completion and training record
  • Refreshments during the day, including a light lunch on full day courses

What should I bring to the course?

Our courses are designed to be work-related and interactive. Please bring current workplace examples related to this topic for use on the day.

What further development can I do?

We recommend Confidence Fitness and Professional Communication in the Workplace.

Available course dates:

No dates for this course are currently being offered. Please register your interest for future dates by emailing